Privacy policy

Last updated 25 August 2020

Brolly Australasia Pty Ltd is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.

This privacy policy covers both:

  • our communication, sales and marketing channels including the Brolly website (this website, our email newsletter and the Brolly social media channels;
  • the Brolly social media archiving platform (Brolly).

This policy is subject to change by us from time to time.  Any such change shall be uploaded to our website, so you should re-check this policy periodically.


Website and communications

In most circumstances we collect information directly from you.  This may be through information submitted to our website, information obtained during interaction with our website, correspondence, e-mail, in person or by telephone.  We may also obtain information from a third party such as previous providers and credit references. Personal information held by us may include things such as your name, date of birth, current and previous addresses, telephone (including fax) or mobile phone number, e-mail address, ABN, bank account or credit card details, occupation, driver’s licence number and your username or password.  We may also hold details of products or services that you have purchased from us, as well as certain details about your personal interests. You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives).  If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.


In order to use the Brolly platform we may require you to provide a certain amount of information. This includes information required to create an account unique to you (such as your name, and email address) and preference information (likes/dislikes). We use this information to provide you with a social media archiving service, including alerts and notifications that ensure the service is functioning correctly.

How we collect your information

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

Website and communications

We may collect your information in a number of ways, including:

  • directly from you (such as by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners; and where you provide information to us when you visit our website, complete an application form or agreement for one of our services, or contact us with a query or request on any of our digital channels such as the the website or Brolly’s social media accounts);
  • from third parties such as our related entities, business partners, credit reporting bodies, other customers, or your representatives;
  • from publicly available sources of information;
  • from our records of how you use our products or services;
  • when legally authorized or required to do so;
  • from the third parties.


In the Brolly platform we collect information from you when you sign up for a trial on our website, when you become a customer by subscribing to a plan. We also collect information about team members you invite into your Brolly account.

Purpose of collection

Website, communications and Brolly

Information may be collected to provide you with our goods and services and the ongoing provision of goods or services.  We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements. In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organisation for which you work. We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.

Use and disclosure of information

Website, communications and Brolly

We use and disclose your information for the primary purpose for which you have provided the information.  In addition to the use and disclosure of information outlined above and under ‘Purpose of Collection’, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management.  To this end, we may use the services of agents, service providers or contractors. Purposes for which we may use or disclose your information also include:

  • the purpose for which it was collected;
  • to maintain and improve the functionality of a website, to provide better service to website visitors and users;
  • the compilation and analysis of statistics and trends, the provision of information relating to the content available on that website or and any ecommerce transactions conducted via that website;
  • to fulfil obligations in respect of any sale and purchase contract and/or any other contract between you and us;
  • to send you any technical, administrative or legal notices;
  • to provide you with information about your transactions (including uploading of, access to, and receipt of, content on a website and purchase transactions undertaken on a website), content, services and products;
  • to provide marketing materials, services, events, special offers, competitions and promotions via any medium including mail, telephone and electronic messages or any other form of electronic, emerging, digital or conventional communications channel;
  • to maintain and manage our relationship with you;
  • dealing with enquiries;
  • billing and debt-recovery functions;
  • marketing services;
  • special offers and competitions;
  • changes (or potential changes) to our business structure or ownership;
  • market research and surveys.

At your request or according to our requirements or the requirements of law, we may disclose your information to organizations such as:

  • your authorized representatives;
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our partners;
  • other suppliers;
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organizations, as required or authorized by law; and
  • organizations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business.

We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

Use of cookies

Website, communication and Brolly

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers.  Such information will not identify you personally; it is statistical data about our visitors and their use of our site.  This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.    If you use our site without changing your browser settings, we will assume that you are happy to receive all cookies on the website.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Our advertisers or partners may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on their links on our website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, or

Use of third parties to provide services

Website and communications

We may use third party software or agencies to communicate with you. Your disclosure of information may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to use email software provided by companies located outside Australia; our right to conduct usage analysis; and our right to process payments.  You consent to the transmission of data for these purposes.


To provide archiving services, Brolly accesses third party social media services using APIs. API stands for Application Programming Interfaces. APIs are pieces of software that act as intermediaries between other pieces of software. In Brolly’s case, the APIs enable the Brolly platform to capture information from third party social media services that provide the social media accounts you connect to Brolly. Each of these third party social media service providers has their own privacy policies that you should be aware of.

Google Privacy Policy (YouTube services)
Facebook Data Policy
Instagram Data Policy
Twitter Privacy Policy
LinkedIn Privacy Policy


If you use Brolly to archive your YouTube records we are required to also inform you that you can revoke Brolly’s access to your data via the Google security settings page at

Security of information

Website, communications and Brolly

The secure storage and use of information is important to us and we endeavour to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure. However, no data is entirely secure and safe from a breach or failure of data backup and security.  Accordingly, while we take reasonable steps in relation to security of its services, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security. All staff with access to your personal information are bound by duties of confidentiality.

For specific information about data security and privacy in the Brolly platform, please visit our Security and compliance page.

Accuracy of personal information

Website, communications and Brolly

We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection.  If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact us immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.


Website, communications and the Brolly platform

You may request access to your personal information that we hold.  However, our discretion, duties and obligations under law may restrict your access.  Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access.  If access is denied, we will provide you with reasons in accordance with law.  If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

How to Request Data Deletion

If you wish to exercise your right to deletion, you can request that we delete your personal information by:

  • Emailing Us: Send an email to with the subject line “Data Deletion Request” and include your account information and a detailed description of your request.
  • Contacting Customer Support: You can also contact our customer support team, providing your account details and specifying that you wish to delete your data.

We will respond to your request within a reasonable timeframe and take steps to verify your identity before processing your request. Please note that we may need to retain certain information as required by law or for legitimate business purposes.

Contacting us

Website, communications and the Brolly platform

If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us at  We will endeavour to get back to you within 48 hours.