Insights – Shine the light on meaningful metrics in your social media archive
Last updated 25 August 2020
Brolly Australasia Pty Ltd is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.
This privacy policy covers both:
This policy is subject to change by us from time to time. Any such change shall be uploaded to our website, so you should re-check this policy periodically.
In most circumstances we collect information directly from you. This may be through information submitted to our website, information obtained during interaction with our website, correspondence, e-mail, in person or by telephone. We may also obtain information from a third party such as previous providers and credit references. Personal information held by us may include things such as your name, date of birth, current and previous addresses, telephone (including fax) or mobile phone number, e-mail address, ABN, bank account or credit card details, occupation, driver’s licence number and your username or password. We may also hold details of products or services that you have purchased from us, as well as certain details about your personal interests. You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement.
In order to use the Brolly platform we may require you to provide a certain amount of information. This includes information required to create an account unique to you (such as your name, and email address) and preference information (likes/dislikes). We use this information to provide you with a social media archiving service, including alerts and notifications that ensure the service is functioning correctly.
If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.
We may collect your information in a number of ways, including:
In the Brolly platform we collect information from you when you sign up for a trial on our website, when you become a customer by subscribing to a plan. We also collect information about team members you invite into your Brolly account.
Information may be collected to provide you with our goods and services and the ongoing provision of goods or services. We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements. In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organisation for which you work. We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.
We use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under ‘Purpose of Collection’, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management. To this end, we may use the services of agents, service providers or contractors. Purposes for which we may use or disclose your information also include:
At your request or according to our requirements or the requirements of law, we may disclose your information to organizations such as:
We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. If you use our site without changing your browser settings, we will assume that you are happy to receive all cookies on the website. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers or partners may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on their links on our website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit wikipedia.org, www.allaboutcookies.org, or www.aboutcookies.org.
We may use third party software or agencies to communicate with you. Your disclosure of information may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to use email software provided by companies located outside Australia; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.
To provide archiving services, Brolly accesses third party social media services using APIs. API stands for Application Programming Interfaces. APIs are pieces of software that act as intermediaries between other pieces of software. In Brolly’s case, the APIs enable the Brolly platform to capture information from third party social media services that provide the social media accounts you connect to Brolly. Each of these third party social media service providers has their own privacy policies that you should be aware of.
Google Privacy Policy (YouTube services) http://www.google.com/policies/privacy
Facebook Data Policy https://www.facebook.com/policy.php
Instagram Data Policy https://help.instagram.com/519522125107875?helpref=page_content
Twitter Privacy Policy https://twitter.com/en/privacy
LinkedIn Privacy Policy https://www.linkedin.com/legal/privacy-policy
If you use Brolly to archive your YouTube records we are required to also inform you that you can revoke Brolly’s access to your data via the Google security settings page at https://security.google.com/settings/security/permissions
The secure storage and use of information is important to us and we endeavour to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure. However, no data is entirely secure and safe from a breach or failure of data backup and security. Accordingly, while we take reasonable steps in relation to security of its services, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security. All staff with access to your personal information are bound by duties of confidentiality.
For specific information about data security and privacy in the Brolly platform, please visit our Security and compliance page.
We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact us immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.
You may request access to your personal information that we hold. However, our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.
If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us at privacy@brolly.com.au. We will endeavour to get back to you within 48 hours.
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