Are you turning comments off to avoid defamation?
In the eyes of the law, your organisation is liable for defamatory posts on your social media, even if you didn’t make them. How can you manage this risk and still connect with your customers?
It might seem surprising that there is a link between internal dispute resolution and a social media archive. Yet the link is more straightforward than you might think.
If you need to stop archiving social media accounts that have a set lifespan you can now pause real time capture while the records you have already captured for that account remain in the archive.
Facebook groups for volunteers, staff or customers can turn into forums for raising issues or even making allegations. Archiving these virtual spaces can protect your teams and your organisation.
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